Clatworthy, Simon,  1959- <br/><br/>
The experience-centric organization :  how to win through customer experience / 
Simon David Clatworthy 
 - Sebastopol :  O'Reilly,  2019 
 - 249 :  il. col. ;  23 cm 
<br/><br/>The experience-centric organization -- Five steps to becoming experience-centric -- The structure of the experience-centric organization: the wheel of experience centricity -- The core behaviors of the experience-centric organization -- Organizing for experience centricity -- Starting with the experience -- Experiential translation: From experiential DNA to customer experience -- Experience fulfillment: designing the experiential journey -- D4me: designing for meaningful experiences -- Trendslation 
<br/><br/><label>ISBN: </label>9781492045779 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Empreses--Direcció i administració
<br/><br/><label>Subjects--Index Terms: </label>Experičncia d'usuari